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(1-Very Dissatisfied, 2-Dissatisfied, 3-Neutral, 4-Satisfied, 5-Very Satisfied)
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How satisfied were you with the overall service you received?
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Did the representative resolve your issue or answer your question effectively?
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How long did it take to get help compared to what you expected?
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How knowledgeable did the representative seem?
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How respectful and professional was the interaction?
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Based on this experience, how likely are you to continue doing business with us?
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How likely are you to recommend us to someone else?
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Overall, how would you rate your experience with us?