Email

suppressors@tioninc.com

Phone

(717) 968-3454
ext. 1: Customer Service
ext. 2: Technical Support or
Suppressor Questions
ext. 3: Dealer Inquiries or Sales
ext. 4: Order Status and Shipping
ext. 5: MIL/LE Agency Inquiry and Sales

Hours

Monday - Friday: 10AM-5PM (Eastern)
Saturday & Sunday: CLOSED

Address

760 West Wallick Lane
Red Lion, PA 17356

Contact TiON

FREQUENTLY ASKED QUESTIONS

Contact us Are Suppressors Legal in my state?

Yes, in most states suppressors are legal. Individuals, Corporations, and Trusts can legally own suppressors in the following states:

AL, AK, AZ, AR, CO, CT*, FL, GA, IA, ID, IN, KS, KY, LA, ME, MD, MI, MN, MS, MO, MT, NE, NV, NH, NM, NC, ND, OH, OK, OR, PA, SC, SD, TN, TX, UT, VA, VT*, WA, WV, WI, and WY.

*Please note: In Connecticut and Vermont, it is legal to own a suppressor but it is not legal to hunt with one.

You must also be a citizen of the United States.

You must be 21 years old to purchase from a dealer.

You cannot be a felon.

Contact us

Not Shown: Alaska (Legal) and Hawaii (Prohibited).

Contact us How do I buy a TiON Suppressor?

Your first step is to choose which suppressor you would like to purchase. Start by browsing our Minuteman rimfire, Grenadier handgun and our Dragoon rifle suppressors. We are more than happy to assist you if you have any questions. After that it is generally no more involved than obtaining a concealed firearm permit in most states.

Typically the process includes submitting to the ATF; 2 simple forms, 2 sets of fingerprint cards, 2 passport photos attached to the forms, and a CLEO form (Chief Law Enforcement Officer information copy) in your home jurisdiction. Your local class III dealer can help you with the paperwork. If you have any questions, please feel free to contact us.

Contact us What is the TiON Warranty Information?

LIMITED WARRANTY

Subject to the restrictions set forth herein, TiON Inc. agrees to replace and/or repair the suppressor for the lifetime of the product, subject to the limitations stated below. This warranty covers repair, service, and replacement of defective parts due to manufacturer defects under normal use, free of charge, only at a TiON Inc. facility.

LIMITATIONS TO WARRANTY

This warranty does not cover damage to the suppressor or host firearm resulting from careless or irresponsible handling, illegal use, adjustments or modifications to its design, improper handling, negligence, or other abuse. TiON Inc. assumes no liability whatsoever for unsafe use by its purchaser or any other person who comes into contact with the product after purchase. TiON Inc. assumes no responsibility for physical or mental injury or property damage resulting from careless or irresponsible handling and/or use, or by any use contrary to the recommendations, warnings, and cautions generally listed in this manual. TiON Inc. does not cover damage to the suppressor or the host firearm resulting from modified, improper hand-loaded or reloaded ammunition, or defective ammunition. TiON Inc. assumes no responsibility for baffle strikes which were not caused by defect in workmanship.

CLAIM PROCESS

To initiate a warranty claim, please contact TiON Inc. directly through Warranty/Repair Request Form. Ensure you have your product’s serial number, a description of the issue, and be able to provide proof of purchase upon request. TiON Inc. may request to inspect the product before approving a claim. *See Suppressor Repair section for shipping information*

EXCLUSIONS

This warranty does not cover:

  • Damage caused by improper or unauthorized repairs, modifications, or alterations by anyone other than TiON Inc. or an authorized repair service.
  • Damage resulting from the use of accessories or attachments not approved or recommended by TiON Inc.
  • Normal wear and tear, cosmetic damage, or damage caused by environmental factors, including but not limited to water, fire, or rust.
  • Issues arising from negligence, abuse, accidents, or improper handling (e.g., dropping the suppressor).
  • Damage caused by using hand-loaded, reloaded, or defective ammunition, or ammunition that is not specifically recommended for use with TiON Inc. suppressors.

LIMITATION OF LIABILITY

TiON Inc. is not responsible for any incidental, consequential, or punitive damages arising from the use of the suppressor, including but not limited to personal injury, property damage, or loss of use, even if TiON Inc. has been advised of the possibility of such damages.

STATE SPECIFIC WARRANTY LAWS

This warranty is governed by the laws of the State of Pennsylvania. However, nothing in this warranty shall limit or waive any rights granted to the customer under applicable state law, including but not limited to state-specific consumer protection laws.

TRANSFERABILITY

This warranty applies only to the original purchaser and is non-transferable. If the suppressor is sold or transferred to another party, the warranty becomes void.

USED SUPPRESSORS

Used and Refurbished Suppressors sold directly by TiON Inc. retain the full limited lifetime warranty and remain subject to all standard terms and conditions. When a Dealer purchases a Used or Refurbished Suppressor from TiON Inc. for resale, the warranty transfers to the Dealer’s customer at the point of purchase.

Contact us How do I have my TiON suppressor repaired?

Warranty Submission Process

  1. Initial Contact
    Should the suppressor require repair or modification, the owner should first contact TiON Inc. by using the Warranty/Repair Request Form. Many issues can be resolved without the need to return the unit. TiON Inc. will provide guidance on whether the issue can be addressed remotely or if the suppressor should be returned.
  2. Return for Repair or Modification
    If it is determined that the suppressor should be returned to TiON Inc. for repair or modification, the customer must ship the suppressor to the following address using UPS:

TiON Inc.
760 West Wallick Lane
Red Lion, PA 17356

The customer must include the following when returning the suppressor:

    • A legible copy of the approved ATF Form 4 (or Form 3 for dealers).
    • A legible description of the problem, defect, and/or malfunction. This description should include:
      • The serial number of the suppressor.
      • A detailed account of the events leading up to the issue, including what ammunition was used and any host weapon involved.

Please note that TiON Inc. recommends using a trackable and insured shipping service for returns to ensure the suppressor is safely delivered.

  1. Repairs Due to Manufacturer Defects
    If repairs are required due to defects in manufacturing or materials, there will be no charge for repairs. TiON Inc. will cover the cost of repair and shipping the suppressor back to the customer.
  2. Repairs Not Covered Under Warranty
    If TiON Inc. determines, in its sole and absolute discretion, that a returned suppressor is not covered under warranty for any reason (such as damage resulting from misuse, unauthorized modifications, or defective ammunition), the customer will be notified of the determination.

In this case, the customer may choose to purchase a replacement suppressor at a 25% discount off the suggested retail price.

Important Notes

  • Customer Responsibilities: Customers are responsible for the cost of shipping the suppressor to TiON Inc. for warranty evaluation. TiON Inc. will cover the return shipping cost if the product is deemed defective under warranty.
  • Timeline: TiON Inc. will typically process warranty claims and return repaired items within 30 days of receiving the returned suppressor.
  • Warranty Exclusions: As outlined in the Warranty Information section, damage resulting from misuse, unauthorized modifications, improper ammunition, or handling outside of TiON’s recommendations will void the warranty.

Contact Information for Warranty Inquiries

  • Email: suppressors@tioninc.com
  • Phone: (717) 968-3454
Contact us I made a purchase online and need to change my order, how can I do so?

In most cases, you're able to change your order based on the situation.

If your online order does contain NFA item(s), and the transfer paperwork has not been submitted the ATF, modifying your order is possible. Contact us at (717) 968-3454 ext. 1 for Customer Support.

If your online order does not contain NFA item(s), contact us at (717) 968-3454 ext. 4 for Order Status. If it has not yet shipped, modifications to your order can be made.

Contact us at suppressors@tioninc.com for assistance.

Contact us How do I become a TiON Dealer?

How to Apply for TiON Dealer Status

To apply for TiON Dealer status, please follow these steps:

  1. Navigate to the Dealer Page
    Visit the "Become a TiON Dealer" page located at the top of the screen on the TiON website.
  2. Review Dealer Information
    Take the time to review the detailed explanation of what it means to be a TiON Suppressors Dealer. This section will provide you with an overview of the expectations and benefits of becoming an authorized TiON dealer.
  3. Prepare Required Documents
    Ensure that your current FFL (Federal Firearms License), SOT (Special Occupational Taxpayer) license, and State Tax Resale Certificate are in PDF format and ready for upload.
  4. Complete the Application Form
    Click the "Apply Now" tab and complete the application form. You will need to provide standard shop information, including:
    • Shop Name
    • Shop Location
    • Owner Name
    • FFL ID Number
  5. Attach Required Documents
    Attach the three required documents (FFL, SOT, and Tax Resale Certificate) and click "Submit" to send your application.
Contact us I am already a TiON Dealer, what is the process of obtaining Tax Exemption status on the TiON ecommerce site?

If you were added as a TiON Affiliate Dealer before our ecommerce site launched and have not yet submitted your State Tax Resale Certificate to our Finance Department, please follow these steps:

  1. Navigate to the "My Account" tab.

  2. On the left side, click on the "Tax Exemption" page.

  3. Fill out your Name (Shop Name) and upload the State Tax Resale Certificate PDF to request tax exemption status.

  4. Once submitted, our team will review your request. Upon approval, your account status will be updated, and the expiration date from the Resale Certificate will be applied.

QUESTIONS & COMMENTS

CONTACT US FOR ANY QUESTIONS

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